Who is ISO 9001 Auditor?
Internal Audit is a mandatory requirement according to ISO 9001 Standards.
An ISO 9001 Auditor must participate in a training course about internal audit and must be certified with auditor certificate by authorized training organization.
There are two kinds of auditor:
1. Normal Auditor; and
2. Lead Auditor
Basic Content of a training course on ISO 9001 Internal Audit
A training course about ISO 9001 will help participants understand the basic principles and necessary practical skills to perform an internal audit and make an effective report on the implementation and maintenance of quality management system in an organization.
1. General Introduction to Quality and quality management;
2. Introduction to 8 principles in quality management;
3. Introduction to and explanation of ISO 9001:2008 Standards;
Continue reading at: ISO 9001 auditor
Wednesday, November 24, 2010
Tuesday, November 23, 2010
ISO 9001 audit report
ISO 9001 Audit Report
Audit Report isn’t necessary to be long but must be general and objective on the current condition of the audited organization. The report must address good practices that should be recognized, visible risks and identified problems.
An audit report should involve the following contents:
1. The Date of the Audit
When was the Audit performed? This is a proof that the audit has been performed according to a planned schedule. If the managers want to know about the use of personnel for the audit or timeline of the audit, it is good to mention them in the Audit. All of these will help answer the question “How much time and money have been spent on internal audit activity?”
2. Audited areas
This is very important, especially when the organization has got many operation offices.
3. Applied Standards
When performing an audit on a third party, audit standards to be applied should be those on quality management system such as ISO 9001, ISO 14001, etc. In internal audit, auditing standards are often a list of documents relating to the audited activities such as procedure, guidance, or forms, etc.
Continue reading at: ISO 9001 audit report
Audit Report isn’t necessary to be long but must be general and objective on the current condition of the audited organization. The report must address good practices that should be recognized, visible risks and identified problems.
An audit report should involve the following contents:
1. The Date of the Audit
When was the Audit performed? This is a proof that the audit has been performed according to a planned schedule. If the managers want to know about the use of personnel for the audit or timeline of the audit, it is good to mention them in the Audit. All of these will help answer the question “How much time and money have been spent on internal audit activity?”
2. Audited areas
This is very important, especially when the organization has got many operation offices.
3. Applied Standards
When performing an audit on a third party, audit standards to be applied should be those on quality management system such as ISO 9001, ISO 14001, etc. In internal audit, auditing standards are often a list of documents relating to the audited activities such as procedure, guidance, or forms, etc.
Continue reading at: ISO 9001 audit report
Monday, November 22, 2010
ISO 9001 2008 requirements
ISO 9001:2008 requirements are available at ISO 9001 standard such as:
1. ISO 9001 GENERAL
1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions
2. COMPANY BACKGROUND
2.1. Company background and history
2.2. Activities
3. DEFINITIONS AND CONVENTIONS
3.1. Definitions and conventions
3.2. Abbreviations
4. QUALITY MANAGEMENT SYSTEM
4.1. General requirements
4.2. Documentation and records
5. MANAGEMENT RESPONSIBILITY
5.1. Management commitment
5.2. Customer focus
5.3. Quality policy
Continue reading at: ISO 9001 2008 requirements
1. ISO 9001 GENERAL
1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions
2. COMPANY BACKGROUND
2.1. Company background and history
2.2. Activities
3. DEFINITIONS AND CONVENTIONS
3.1. Definitions and conventions
3.2. Abbreviations
4. QUALITY MANAGEMENT SYSTEM
4.1. General requirements
4.2. Documentation and records
5. MANAGEMENT RESPONSIBILITY
5.1. Management commitment
5.2. Customer focus
5.3. Quality policy
Continue reading at: ISO 9001 2008 requirements
Sunday, November 21, 2010
ISO 9001:2008 changes
Some new points in ISO 9001:2008
On 14th January 2008, International Standard Organization officially published ISO 9001:2008 standards, which is the latest version of Quality Management System applied in 175 countries all over the World.
ISO 9001:2008 remains the same in structure with little change in accordance with ISO 9001:2000. It includes the following sections:
Standard structure
1. Scope
2. Normative Reference
3. Terms and Definitions
4. Quality management system
5. Management responsibility
6. Resource management
7. Product realization
8. Measurement, analysis and improvement
However, in content, there are some new points as below:
1. Identify in the quality system approach and method of controlling external processes;
2. Clearer details on the control of external processes;
3. Change in document structure in quality management; the importance of files increases in equal to procedures;
4. Emphasis on analysis and improvement of processes;
5. Clearer representation of procedures; one procedure may involve many processes or many procedures represent a process;
Continue reading at: ISO 9001 quality manual
On 14th January 2008, International Standard Organization officially published ISO 9001:2008 standards, which is the latest version of Quality Management System applied in 175 countries all over the World.
ISO 9001:2008 remains the same in structure with little change in accordance with ISO 9001:2000. It includes the following sections:
Standard structure
1. Scope
2. Normative Reference
3. Terms and Definitions
4. Quality management system
5. Management responsibility
6. Resource management
7. Product realization
8. Measurement, analysis and improvement
However, in content, there are some new points as below:
1. Identify in the quality system approach and method of controlling external processes;
2. Clearer details on the control of external processes;
3. Change in document structure in quality management; the importance of files increases in equal to procedures;
4. Emphasis on analysis and improvement of processes;
5. Clearer representation of procedures; one procedure may involve many processes or many procedures represent a process;
Continue reading at: ISO 9001 quality manual
Saturday, November 20, 2010
ISO 9001 questions
Auditors may use the following method to ask questions in an ISO 9001 internal audit. Following are some tips that need consideration:
1. Remember that the audited individuals are not recruited to answer the auditor’s questions
They are paid to do their jobs. Therefore, they are not likely to tell you exactly what you expect to hear, but instead, they will describe their own working processes in their understanding and experience which shows that they are qualified for the jobs.
2. Ask open-ended questions instead of close-ended questions
Let the audited employees explain their own performance. One will be more likely to give the most sufficient response if he or she is not subjectively suggested of the answer by the auditors.
3. Ask the audited employees how their jobs are performed
An auditor will not only want to know which tasks were done but also how correctly they were done in conformity with procedures. A non-conformance report will help the auditor know the wrong actions, but the audit may also be good to help identify which the root cause to wrong actions is.
Continue reading at: ISO 9001 implementation
1. Remember that the audited individuals are not recruited to answer the auditor’s questions
They are paid to do their jobs. Therefore, they are not likely to tell you exactly what you expect to hear, but instead, they will describe their own working processes in their understanding and experience which shows that they are qualified for the jobs.
2. Ask open-ended questions instead of close-ended questions
Let the audited employees explain their own performance. One will be more likely to give the most sufficient response if he or she is not subjectively suggested of the answer by the auditors.
3. Ask the audited employees how their jobs are performed
An auditor will not only want to know which tasks were done but also how correctly they were done in conformity with procedures. A non-conformance report will help the auditor know the wrong actions, but the audit may also be good to help identify which the root cause to wrong actions is.
Continue reading at: ISO 9001 implementation
Friday, November 19, 2010
ISO 9001 quality policy
ABC Corporation strives to become the leading company in XYZ market in the areas of manufacturing engineering and construction services in the following commitments:
• ABC Company is ready to meet satisfactorily all the requirements of the customer contract has been signed as well as statutory requirements and regulatory.
• Applying scientific advances and new technologies in production and installation to:
– Ensure quality of mechanical products and construction services.
– Optimization of costs to achieve a competitive price.
Transactions and convenient delivery.
Continue reading at: ISO 9001 history
• ABC Company is ready to meet satisfactorily all the requirements of the customer contract has been signed as well as statutory requirements and regulatory.
• Applying scientific advances and new technologies in production and installation to:
– Ensure quality of mechanical products and construction services.
– Optimization of costs to achieve a competitive price.
Transactions and convenient delivery.
Continue reading at: ISO 9001 history
Thursday, November 18, 2010
ISO 9001 quality manual
An ISO 9001 quality manual must follow structure of ISO 9001 standard. So that you can ref more information for ISO 9001 quality manual at table of contents as follows:
1. ISO 9001 GENERAL
1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions
2. COMPANY BACKGROUND
2.1. Company background and history
2.2. Activities
3. DEFINITIONS AND CONVENTIONS
3.1. Definitions and conventions
3.2. Abbreviations
4. QUALITY MANAGEMENT SYSTEM
4.1. General requirements
4.2. Documentation and records
5. MANAGEMENT RESPONSIBILITY
5.1. Management commitment
5.2. Customer focus
Continue reading at: ISO 9001 certification bodies
1. ISO 9001 GENERAL
1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions
2. COMPANY BACKGROUND
2.1. Company background and history
2.2. Activities
3. DEFINITIONS AND CONVENTIONS
3.1. Definitions and conventions
3.2. Abbreviations
4. QUALITY MANAGEMENT SYSTEM
4.1. General requirements
4.2. Documentation and records
5. MANAGEMENT RESPONSIBILITY
5.1. Management commitment
5.2. Customer focus
Continue reading at: ISO 9001 certification bodies
Wednesday, November 17, 2010
ISO 9001 implementation
Steps to apply ISO 9001:2000
a professional support organization with the knowledge, skills and business experience will help a lot in advance to shorten the time of certification, to help businesses track and avoid the negative effects due process operation of the waste and inefficiency
ISO 9001:2000 applies to an organization will be conducted in 9 steps:
Step 1:
Learn the criteria and determine the scope of application. Leaders need to understand the meaning of ISO 9000 in organizational development and orientation activities, identify goals and specific conditions apply
Step 2:
Project steering ISO 9000. The application of ISO 9000 is a big project, so it needs a steering committee of ISO 9000 in the enterprise, including leaders and representatives of the departments represented in the scope of ISO 9000. The representative should be appointed leader instead of quality leadership in directing the application of ISO 9000 management system and responsible leadership on quality activities.
Step 3:
Assessment of business situation compared with the standard requirements. Should review the activity-oriented process, to consider any applicable requirements and meet the current level of activity in the enterprise. This assessment as the basis for determining the activities to change or supplement so that the implementation plan details
Step 4:
System design and establish the quality system documents. The documentation must be built and completed to meet the requirements of standards and operating requirements of the business including:
- Quality Manual
- The processes and procedures related
- The work instructions, rules and regulations necessary
Continue reading at: ISO 9001 auditor
a professional support organization with the knowledge, skills and business experience will help a lot in advance to shorten the time of certification, to help businesses track and avoid the negative effects due process operation of the waste and inefficiency
ISO 9001:2000 applies to an organization will be conducted in 9 steps:
Step 1:
Learn the criteria and determine the scope of application. Leaders need to understand the meaning of ISO 9000 in organizational development and orientation activities, identify goals and specific conditions apply
Step 2:
Project steering ISO 9000. The application of ISO 9000 is a big project, so it needs a steering committee of ISO 9000 in the enterprise, including leaders and representatives of the departments represented in the scope of ISO 9000. The representative should be appointed leader instead of quality leadership in directing the application of ISO 9000 management system and responsible leadership on quality activities.
Step 3:
Assessment of business situation compared with the standard requirements. Should review the activity-oriented process, to consider any applicable requirements and meet the current level of activity in the enterprise. This assessment as the basis for determining the activities to change or supplement so that the implementation plan details
Step 4:
System design and establish the quality system documents. The documentation must be built and completed to meet the requirements of standards and operating requirements of the business including:
- Quality Manual
- The processes and procedures related
- The work instructions, rules and regulations necessary
Continue reading at: ISO 9001 auditor
Tuesday, November 16, 2010
ISO 9001 history
ISO 9001 History
Overview
ISO 9001 Quality Management System, as know as ISO 9001, is one of ISO 9000 standards. This system sets up requirements for organizations those design, develop, manufacture, assemble or supply any kind of product or service and want to apply that system to improve their product and service quality.
ISO 9000
ISO 9000 Standards include many standards, in which the main standard is ISO 9001: Quality Management System which sets up requirements that organizations have to meet with their quality system. Besides, there are additional and guide standards which are:
1. ISO 9000: Terms and Definitions
2. ISO 9004: Guidelines for Performance of Management System Assessment
3. ISO 19011: Guidelines on principles of auditing a management system
ISO 9001 Versions
4. ISO 9001:1987 – Quality Systems
Quality management – quality management models in design/implementation, manufacturing, installment and technical service
Continue reading at: ISO 9001 audit report
Overview
ISO 9001 Quality Management System, as know as ISO 9001, is one of ISO 9000 standards. This system sets up requirements for organizations those design, develop, manufacture, assemble or supply any kind of product or service and want to apply that system to improve their product and service quality.
ISO 9000
ISO 9000 Standards include many standards, in which the main standard is ISO 9001: Quality Management System which sets up requirements that organizations have to meet with their quality system. Besides, there are additional and guide standards which are:
1. ISO 9000: Terms and Definitions
2. ISO 9004: Guidelines for Performance of Management System Assessment
3. ISO 19011: Guidelines on principles of auditing a management system
ISO 9001 Versions
4. ISO 9001:1987 – Quality Systems
Quality management – quality management models in design/implementation, manufacturing, installment and technical service
Continue reading at: ISO 9001 audit report
Monday, November 15, 2010
ISO 9001 certification bodies
ISO 9001:2008 requirements are available at ISO 9001 standard such as:
1. ISO 9001 GENERAL
1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions
2. COMPANY BACKGROUND
2.1. Company background and history
2.2. Activities
3. DEFINITIONS AND CONVENTIONS
3.1. Definitions and conventions
3.2. Abbreviations
4. QUALITY MANAGEMENT SYSTEM
4.1. General requirements
4.2. Documentation and records
5. MANAGEMENT RESPONSIBILITY
5.1. Management commitment
5.2. Customer focus
5.3. Quality policy
5.4. Quality system planning
5.5. Organization and communication
5.6. Management review
Continue reading at: ISO 9001 2008 requirements
1. ISO 9001 GENERAL
1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions
2. COMPANY BACKGROUND
2.1. Company background and history
2.2. Activities
3. DEFINITIONS AND CONVENTIONS
3.1. Definitions and conventions
3.2. Abbreviations
4. QUALITY MANAGEMENT SYSTEM
4.1. General requirements
4.2. Documentation and records
5. MANAGEMENT RESPONSIBILITY
5.1. Management commitment
5.2. Customer focus
5.3. Quality policy
5.4. Quality system planning
5.5. Organization and communication
5.6. Management review
Continue reading at: ISO 9001 2008 requirements
Friday, October 22, 2010
Mapping ISO 9001 - 2000 With CMMI
This article is an effort to create a mapping between the one of the most common standard and one of the most common models.
In this section different clauses of the ISO 9001:2000 standard is compared with the GP's of CMMI:
(ISO: Clause 4) - Quality Management System
o Organization process focus
o Organization process definition
o Project planning
o Process and product quality assurance
o Configuration management
o Supplier agreement management
CMMI
Generic Practices - 2.1, 2.2, 2.3, 2.6, 2.7, 2.8, 2.9, 3.1, 3.2
(ISO: Clause 5) - Management Responsibility
o Organization process focus
o Organization process definition
o Requirement development
o Project monitoring and control
o Organizational process performance
o Quantitative project management
CMMI
Generic Practices - 2.1, 2.2, 2.3, 2.4, 2.6, 2.7, 2.10, 3.1,
(ISO: Clause 6) - Resource management
o Project planning
o Organization training
o Organizational environment for integration
CMMI
Generic Practices - 2.3, 2.5,
(ISO: Clause 7) - Product Realization
o Requirement management
o Requirement development
o Technical solution
o Product integration
o Measurement and analysis
o Quantitative project management
o Verification
o Validation
o Organization process definition
o Project planning
o Project monitoring and control
o Integrated project management
o Configuration management
o Supplier agreement management
CMMI
Generic Practices - 2.1, 2.2, 2.3, 2.4, 2.6, 2.7, 2.8, 2.9, 2.10, 3.1
(ISO: Clause 8) - Measurement Analysis & Improvement
o Project monitoring and control
o Process and product quality assurance
o Measurement and analysis
o Configuration management
o Requirement management
o Requirement development
o Supplier agreement management
o Organization process focus
o Verification
o Validation
o Organizational innovation and development
o Organizational process performance
o Quantitative project management
o Casual analysis and resolution
CMMI
Generic Practices - 2.1, 2.2, 2.4, 2.6, 2.8, 2.9, 3.2
In ISO 9001:2000 there are six mandatory procedures which have to be fulfilled. This section brings to light where these mandatory procedures are covered in CMMI.
Mapping with six mandatory procedures based on ISO 9001:2000 to CMMI
4.2.2 - Control of Documents
o Configuration management (Generic practices 2.6)
4.2.4 - Control of records
o Configuration management (Generic practices 2.6, 2.2)
8.2.2 - Internal Audit
o Organization process focus (Specific practices 1.1, 1.2, 2.1, 2.2)
o Process and product quality assurance (Generic practices 2.4, 2.6)
o Measurement and analysis (Specific practices 2.4, 2.6, 2.9)
8.3 - Control of non-conforming Product
o Configuration management (All generic practices)
o Project monitoring and control (Specific practices 2.1, 2.2, 2.3)
8.5.2 - Corrective Action
o Organization process focus (Specific practices 2.1, 2.2, 2.3)
o Project monitoring and control (2.1, 2.2, 2.3)
8.5.3 - Preventive Action
o Organization process focus (Specific practices 2.4)
o Causal analysis and resolution (Specific practices 1.1, 1.2 2.1, 2.2, 2.3)
Whenever we do any project/activity all of us knowingly or unknowingly follow the cycle which is known as PDCA i.e. Plan, Do, Check, Act. This section shows how PDCA is covered in both ISO 9001:2000 and CMMI
Mapping with PDCA based on ISO 9001:2000 to CMMI
P - Plan
ISO
o Clause 4 Quality Management System
o Clause 5 Management Responsibility
o Clause 6 Resource management
CMMI
o Organization process focus
o Organization process definition
o Project planning
o Process and product quality assurance
o Configuration management
o Supplier agreement management
o Organization training
o Organizational environment for integration
o Requirement development
o Project monitoring and control
o Quantitative project management
D - DO
ISO
o Clause 7 Product Realization
CMMI
o Requirement development
o Technical solution
o Product integration
o Measurement and analysis
o Quantitative project management
o Verification
o Validation
o Organization process definition
o Project planning
o Project monitoring and control
o Integrated project management
o Configuration management
o Supplier agreement management
C - Check
ISO
o Measurement analysis & Improvement
CMMI
o Project monitoring and control
o Process and product quality assurance
o Measurement and analysis
o Configuration management
o Requirement management
o Requirement development
o Supplier agreement management
o Organization process focus
o Verification
o Validation
o Organizational innovation and development
o Organizational process performance
o Quantitative project management
o Casual analysis and resolution
A - Act
ISO
o Measurement analysis & Improvement
CMMI
o Requirement development
o Technical solution
o Product integration
o Measurement and analysis
o Quantitative project management
o Verification
o Validation
o Organization process definition
o Project planning
o Project monitoring and control
o Integrated project management
o Configuration management
o Supplier agreement management
Source: http://ezinearticles.com/
In this section different clauses of the ISO 9001:2000 standard is compared with the GP's of CMMI:
(ISO: Clause 4) - Quality Management System
o Organization process focus
o Organization process definition
o Project planning
o Process and product quality assurance
o Configuration management
o Supplier agreement management
CMMI
Generic Practices - 2.1, 2.2, 2.3, 2.6, 2.7, 2.8, 2.9, 3.1, 3.2
(ISO: Clause 5) - Management Responsibility
o Organization process focus
o Organization process definition
o Requirement development
o Project monitoring and control
o Organizational process performance
o Quantitative project management
CMMI
Generic Practices - 2.1, 2.2, 2.3, 2.4, 2.6, 2.7, 2.10, 3.1,
(ISO: Clause 6) - Resource management
o Project planning
o Organization training
o Organizational environment for integration
CMMI
Generic Practices - 2.3, 2.5,
(ISO: Clause 7) - Product Realization
o Requirement management
o Requirement development
o Technical solution
o Product integration
o Measurement and analysis
o Quantitative project management
o Verification
o Validation
o Organization process definition
o Project planning
o Project monitoring and control
o Integrated project management
o Configuration management
o Supplier agreement management
CMMI
Generic Practices - 2.1, 2.2, 2.3, 2.4, 2.6, 2.7, 2.8, 2.9, 2.10, 3.1
(ISO: Clause 8) - Measurement Analysis & Improvement
o Project monitoring and control
o Process and product quality assurance
o Measurement and analysis
o Configuration management
o Requirement management
o Requirement development
o Supplier agreement management
o Organization process focus
o Verification
o Validation
o Organizational innovation and development
o Organizational process performance
o Quantitative project management
o Casual analysis and resolution
CMMI
Generic Practices - 2.1, 2.2, 2.4, 2.6, 2.8, 2.9, 3.2
In ISO 9001:2000 there are six mandatory procedures which have to be fulfilled. This section brings to light where these mandatory procedures are covered in CMMI.
Mapping with six mandatory procedures based on ISO 9001:2000 to CMMI
4.2.2 - Control of Documents
o Configuration management (Generic practices 2.6)
4.2.4 - Control of records
o Configuration management (Generic practices 2.6, 2.2)
8.2.2 - Internal Audit
o Organization process focus (Specific practices 1.1, 1.2, 2.1, 2.2)
o Process and product quality assurance (Generic practices 2.4, 2.6)
o Measurement and analysis (Specific practices 2.4, 2.6, 2.9)
8.3 - Control of non-conforming Product
o Configuration management (All generic practices)
o Project monitoring and control (Specific practices 2.1, 2.2, 2.3)
8.5.2 - Corrective Action
o Organization process focus (Specific practices 2.1, 2.2, 2.3)
o Project monitoring and control (2.1, 2.2, 2.3)
8.5.3 - Preventive Action
o Organization process focus (Specific practices 2.4)
o Causal analysis and resolution (Specific practices 1.1, 1.2 2.1, 2.2, 2.3)
Whenever we do any project/activity all of us knowingly or unknowingly follow the cycle which is known as PDCA i.e. Plan, Do, Check, Act. This section shows how PDCA is covered in both ISO 9001:2000 and CMMI
Mapping with PDCA based on ISO 9001:2000 to CMMI
P - Plan
ISO
o Clause 4 Quality Management System
o Clause 5 Management Responsibility
o Clause 6 Resource management
CMMI
o Organization process focus
o Organization process definition
o Project planning
o Process and product quality assurance
o Configuration management
o Supplier agreement management
o Organization training
o Organizational environment for integration
o Requirement development
o Project monitoring and control
o Quantitative project management
D - DO
ISO
o Clause 7 Product Realization
CMMI
o Requirement development
o Technical solution
o Product integration
o Measurement and analysis
o Quantitative project management
o Verification
o Validation
o Organization process definition
o Project planning
o Project monitoring and control
o Integrated project management
o Configuration management
o Supplier agreement management
C - Check
ISO
o Measurement analysis & Improvement
CMMI
o Project monitoring and control
o Process and product quality assurance
o Measurement and analysis
o Configuration management
o Requirement management
o Requirement development
o Supplier agreement management
o Organization process focus
o Verification
o Validation
o Organizational innovation and development
o Organizational process performance
o Quantitative project management
o Casual analysis and resolution
A - Act
ISO
o Measurement analysis & Improvement
CMMI
o Requirement development
o Technical solution
o Product integration
o Measurement and analysis
o Quantitative project management
o Verification
o Validation
o Organization process definition
o Project planning
o Project monitoring and control
o Integrated project management
o Configuration management
o Supplier agreement management
Source: http://ezinearticles.com/
Thursday, October 21, 2010
Implementing ISO 9001 With Web Hosted Contract Management Software
ISO 9001 certification establishes Quality management system in any organization. As has been the experience with many implementations, it has been found that implementation part is very simple but taking it forward and maintaining it for times to come, is difficult. This is because in almost all such implementations, maintenance of any management system needs duplication of work as some additional forms in line with ISO systems are required to be filled up. Generally these forms are not in sync with organization's day-today working and thus call for extra work. QMS as per ISO 9001 fail here precisely because of this reason.
There are some good contract management soft-wares which can be employed to great effect in these organizations so that day today requirement gets integrated with ISO 9001. The forms can be developed while integrating the organization culture and work requirement. These forms and reporting system on one hand fulfills the requirement of ISO 9001-QMS while on the other hand complies with the day today requirements keeping the organization culture intact.
Further good contract management software can bring about best practices and organization's working can be bench marked against the best in profession. Handling customer grievances in a professional way is also an essential part of matured management system. Professional and standardized forms can be used to develop a perfect customer complaint management system. Contract management software can also be used to carryout contract review at regular intervals.
Most important point in any management system is involvement of top management. If it is not forthcoming then even sound Management System will fail.
Source: http://ezinearticles.com/
There are some good contract management soft-wares which can be employed to great effect in these organizations so that day today requirement gets integrated with ISO 9001. The forms can be developed while integrating the organization culture and work requirement. These forms and reporting system on one hand fulfills the requirement of ISO 9001-QMS while on the other hand complies with the day today requirements keeping the organization culture intact.
Further good contract management software can bring about best practices and organization's working can be bench marked against the best in profession. Handling customer grievances in a professional way is also an essential part of matured management system. Professional and standardized forms can be used to develop a perfect customer complaint management system. Contract management software can also be used to carryout contract review at regular intervals.
Most important point in any management system is involvement of top management. If it is not forthcoming then even sound Management System will fail.
Source: http://ezinearticles.com/
Wednesday, October 20, 2010
ISO 9001 Compliance Made Easy With an Automated Quality System
Over time, ISO 9001 has gained global credibility and acceptance among organizations in various industries. Today, ISO 9001, a widely recognized international standard, provides a clear and time tested framework for quality management. The big question that remains is why organizations should become ISO compliant and the unified answer is, to ensure high quality of products and customer satisfaction. According to an online source, ISO 9001 compliance means -
• Staying competitive
• Exceeding customer expectations
• Reducing risks and unnecessary costs
• Surviving in the market and driving business growth
• Motivating employees and improving productivity
ISO 9001 specifies the basic requirements for a Quality Management System (QMS) that an organization must fulfill in order to demonstrate its ability to consistently provide products (which include services) that enhance customer satisfaction and meet applicable statutory and regulatory requirements. The basic requirements of the standard have been specified by the International Standards Organization and includes -
• Maintenance of procedures and policies that cover all core business processes
• Regular process reviewing, monitoring and analysis
• Keeping documents and records up to date
• Optimization of resource allocation and management
• Driving continuous improvement throughout the organization
These key requirements are based on the quality management principles and take a process-oriented approach to continual improvement. In order to meet these requirements, the organization must ensure its quality system is prepared for effective documentation and process management. Paper-based quality systems are cumbersome and do not sufficiently meet these specifications, thus the need for automated solutions that achieve and maintain compliance with comparable ease.
Three ways in which automated quality systems makes ISO 9001 compliance easier:
Simplify and visualize
An automated quality system standardizes and improves process visibility, enables automatic notifications and escalations for pending tasks, provides a "big picture" to the management through real-time reporting and analysis. and makes document search and retrieval easy. These functions all simplify maintaining conformance to the requirements of ISO 9001. With an electronic document control system, the organization can easily update documents, procedures and communicate these changes to all members of an organization.
Ensures closed loop processes
One of the most effective ways of reaching ISO compliance is through closed loop processes. ISO 9001 requires every organization demonstrate that all issues raised are visible and that required corrective, preventive or improvement actions are done on time. Automation enables integration of document control, CAPA, audits and customer complaints to ensure that monitoring, analysis and resolution of issues are handled effectively and timely.
Training integrated in the quality system for continuous improvement
ISO 9001 requires organizations to invest in their employees and ensure they have the education, experience and training to do their job properly - all of this leads to achieving continuous improvement in the business. Automated quality systems support the training requirements through easy planning, monitoring, and analysis of personnel training needs. Some of the features of an electronic system for training may include -
• Easy creation of training plans
• Ensuring that personnel competencies match the job requirements
• Automatically raising training events based on job skills
• Regular review of personnel appraisals
• Quick access to personnel certificates
• Attaching and regularly updating the training documents to personnel
Source: http://ezinearticles.com/
• Staying competitive
• Exceeding customer expectations
• Reducing risks and unnecessary costs
• Surviving in the market and driving business growth
• Motivating employees and improving productivity
ISO 9001 specifies the basic requirements for a Quality Management System (QMS) that an organization must fulfill in order to demonstrate its ability to consistently provide products (which include services) that enhance customer satisfaction and meet applicable statutory and regulatory requirements. The basic requirements of the standard have been specified by the International Standards Organization and includes -
• Maintenance of procedures and policies that cover all core business processes
• Regular process reviewing, monitoring and analysis
• Keeping documents and records up to date
• Optimization of resource allocation and management
• Driving continuous improvement throughout the organization
These key requirements are based on the quality management principles and take a process-oriented approach to continual improvement. In order to meet these requirements, the organization must ensure its quality system is prepared for effective documentation and process management. Paper-based quality systems are cumbersome and do not sufficiently meet these specifications, thus the need for automated solutions that achieve and maintain compliance with comparable ease.
Three ways in which automated quality systems makes ISO 9001 compliance easier:
Simplify and visualize
An automated quality system standardizes and improves process visibility, enables automatic notifications and escalations for pending tasks, provides a "big picture" to the management through real-time reporting and analysis. and makes document search and retrieval easy. These functions all simplify maintaining conformance to the requirements of ISO 9001. With an electronic document control system, the organization can easily update documents, procedures and communicate these changes to all members of an organization.
Ensures closed loop processes
One of the most effective ways of reaching ISO compliance is through closed loop processes. ISO 9001 requires every organization demonstrate that all issues raised are visible and that required corrective, preventive or improvement actions are done on time. Automation enables integration of document control, CAPA, audits and customer complaints to ensure that monitoring, analysis and resolution of issues are handled effectively and timely.
Training integrated in the quality system for continuous improvement
ISO 9001 requires organizations to invest in their employees and ensure they have the education, experience and training to do their job properly - all of this leads to achieving continuous improvement in the business. Automated quality systems support the training requirements through easy planning, monitoring, and analysis of personnel training needs. Some of the features of an electronic system for training may include -
• Easy creation of training plans
• Ensuring that personnel competencies match the job requirements
• Automatically raising training events based on job skills
• Regular review of personnel appraisals
• Quick access to personnel certificates
• Attaching and regularly updating the training documents to personnel
Source: http://ezinearticles.com/
Tuesday, October 19, 2010
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iso 9001 2008 document control software
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13 Dec 2007 ... ISO 9001:2008 Registration. ISO 9001:2008 Certification Solutions ... Web-based ISO 9001 Document Management Software ...
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ISO 9001:2008 requires that an organization control their documents - Automate this with a ... Read "How to save money with Document Control software" ...
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26 Jul 2010 ... Types of Records required by ISO 9001:2008 Document Control Procedure ... Advantages of Using Event Management Software ...
• ISO 9000 Template & ISO 9000 Software - Quality Manual, Operating ...
ISO 9000 Document Control Software The concept of document control is integral to ISO 9000. Specifically ISO 9001: 2008, requires the establishment of a ...
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Friday, October 15, 2010
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An ISO 9001 Quality Manual and Procedures are a good starting point for an ...
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They implemented the QMS described in their manual and procedures and ensured the ... The company used ISO/IEC 90003 (QMS for software) when developing new ... While adopting the requirements of ISO 9001, the bank obtained guidance from ...
• ISO 9000 - Wikipedia, the free encyclopedia
Some of the requirements in ISO 9001:2008 (which is one of the standards in .... documented procedures and records required by the ISO 9001:2008 ...... ISO 9001: 2000 for Software and Systems Providers: An Engineering Approach (1st ed. ...
• Quality Management Software | ISO 9001 software
Ensuring that accurate policies and procedures are deployed professionally and ... The global imperatives of ISO9001:2008 and ISO14001:2004 are in any ...
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